I was a faithful customer at the Sawyer Heights location for several years. A couple of years ago, I came in for a cut with my regular stylist and was told she was no longer there. I asked if she had transferred to another location and was told she could not tell me. I asked if she had a recommendation to replace her and was told that I could have anyone there. In general, I did not feel welcomed and chose not to go back.(I had observed a number of the other stylists over time and did not determine that any of them were compatible with my preferences.) I tried a number of other houses for a few months without success until I happened in to your Heights location. Ana was the first available and immediately became my preference. I would stop in periodically when Ana was not available or scheduled and sampled several of the stylists with great success. I now try to find Ana exclusively and your new on-line reservation will help. The location, however, seems to have a great camaraderie which I appreciate.